If you work in customer service, you know how important it is to provide clients value quickly. That is precisely what QBR is all about. The client’s business environments are constantly changing. Thus, it’s more practical to meet with your customers regularly...
The LAER model is what thrives businesses’ growth by achieving customer success and obtaining their desired outcome. Apart from optimizing companies’ goals, corporations should opt for customer success and understand the lifecycle across the customers’ journey. But...
Consumer vs customer, what are their key differences, and why do so many people mistake these two for each other?When learning about economic subjects relating to marketing and selling strategy, inexperienced people in business might come across many jargon that mess...
Business people frequently use two terms: client vs customer depending on the partnerships formed. But some don’t know how they differ and use them interchangeably. We can’t dispute that distinguishing between client and customer has been a challenge. We...
Whatever products your company is selling, building a clear and structured client engagement model is vital. This model entices customers to stay with the brand and be loyal. There is a direct relationship between positive customer engagement, increasing...
How has the Internet changed shopping? Well, for starters, consumers nowadays no longer have to leave their homes to buy the things they want, which otherwise requires engaging in traffic and queuing. Shopping has become much easier and faster, thanks to the...
