Walmart Video Game Return Policy? – An Ultimate Explanation

By Phillip Adcock
Last updated: Jan 8, 2023
Walmart Video Game Purchase

Walmart’s warehouse provides a wide variety of video games located in-store and online on the website. When purchasing this product, you’ll definitely want to understand the Walmart video game return policy and how it applies. 

Like other retail stores, Walmart has its unique policies to deal with coupons, gift cards, and returns. Under different circumstances, there are many different approaches to handling video game returns. But can you return a video game to Walmart and get a refund? If not, what do you do next? Let’s start reading

Frequently Asked Questions About Walmart Video Game Return Policy

Can You Return Video Games To Walmart?

The answer is YES.

Customers can return UNOPENED or faulty Xbox, PlayStation, Nintendo Switch, and Wii video games to Walmart for a full refund within 90 days after purchase. Customers who return OPENED video games to Walmart can only get a restoration of the same brand’s name. No store credit or refunds will be issued.

So, how long do you have to return a video game to Walmart? If you want to know, continue reading.

Is Walmart’s Return Policy For Video Games Strict?

According to our research and conversations with customers, this retailer is extremely stringent about implementing Walmart’s return policy on video games. 

This is due to Walmart’s realisation that many consumers buy a video game, finish it, return it for a full refund, and repeat the process. It means that these customers play multiple games without charge. 

As a result, all Walmart employees, including floor personnel, supervisors, store managers, and even senior managers, are strictly prohibited from deviating from the policy. 

Does Walmart Limit The Time Of Returning Video Games?

After receiving it, customers will have 90 days to return their Walmart video game. If you buy something at a Walmart store, you have 90 days to return it from the date of purchase. Additionally, you have 90 days from the day the goods are delivered to return the video game for online orders. 

The following items are also accepted to be returned by Walmart’s 90-day return policy: 

  • Clothes
  • Movies
  • Books
  • Non-perishable foods
  • Outdoor tools
  • Accessories

Keep in mind that you only have a limited amount of time to return certain Walmart items. Computers, cell phones, and airbeds are examples.

Can I Return Unpacked Video Games To Walmart?

Of course, you can return video games that have been opened to Walmart! Unfortunately, the game is no longer eligible for a refund after being opened. Instead, you’ll need to trade it for a new copy of the same game for the same system. 

This policy is still applied even when the game is discovered faulty or damaged without the buyers’ fault.

How To Get A Refund For Walmart Video Game Purchase?

Walmart Video Game Purchase

If the video game you wish to return is qualified for a refund, you may get a few different ways to deal with it. 

If you bought video games from Walmart with a credit or debit card, the refund would be sent to the same card you used to make the initial transaction, as long as you save your receipt. 

If you paid cash for a game from Walmart, you would receive a cash refund. If you paid for the video game with a gift card, your refund would be applied to either the original or a new gift card.

How To Return Video Games On The Walmart Website?

You will have 90 days to return a video game purchased on the Walmart website, either by mail or in-store. 

Log into your account and navigate your purchase history to begin the returns process. 

Click “start a return” when you’ve located the item you wish to return and follow the instructions displayed on the screen. You will be provided with a free return postage label if you choose to return the item by mail. 

If you bought with a credit or debit card and were eligible for a refund, you will receive your money within 10 business days, and if you paid with a Walmart gift card, you would receive it within three hours.

Is It Possible To Return Video Games To Walmart Without A Receipt?

The answer is yes. You can return almost any item at the store without the need for a receipt. All you have to do is present a valid government-issued picture ID, which will be maintained in Walmart’s secure returns activity database.


After reading all possible frequently asked questions above, we hope you’ll find it easier to understand the Walmart video game return policy. We’ll try to update this article if Walmart changes its policy. If you want to get the latest adjustments, check directly on the Walmart website not to miss important news.

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* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

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