What Does Operational Delay Mean FedEx?

By Phillip Adcock
Last updated: Jan 8, 2023
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FedEx is well known not only in the United States but globally for its shipping services. It delivers millions of orders every day in hundreds of countries. However, along with its popularity and quality, this company has its limitations, including FedEx’s operational delay.

Indeed, the most common problem is the delay in delivery, which we often know as an operational one. So, what is FedEx operational delay mean? What should you do in this situation? Keep reading to know more!

About FedEx

With more than 220 countries and territories served, FedEx Express, pioneered express distribution and has currently led the delivery industry globally. Its markets account for over 90% of the global gross domestic products in one to three business days. 

This is the largest express delivery company in the world. It delivers quick and dependable services for more than 3.6 million items each business day.

One of the advantages can be mentioned in the service of this brand:

  • Create a free account to use the shipping fee reductions and quick payments. Then you can utilize your saved profile information to access your delivery.
  • Register for the tracking app to do things like sign remotely, place holds on deliveries, and more. Tracking notifications and alerts will keep you updated.
  • Planning a brief halt on deliveries for up to 14 days while you are away from home is simple.

What Is A Fedex Operational Delay Mean?

It is a delay in the shipment’s delivery process. Simply put, it implies that FedEx, not you, is to blame for the fact that your shipment is no longer being delivered on time.

What Is The Operational Delay?

The phrase “operational delay” appears on your tracking information meaning the shipping company postpone your package. The origin facility, the routing hubs, or the destination facility may all experience this. This situation can occasionally result from an issue from the company.

Other times, though, it can derive from something beyond their control. No matter the circumstance, a delivery infrastructure issue is never the sender’s or the recipient’s fault.

You will need to wait until the company can fix the problem before your package can continue traveling if there is a delay announcement.

What Does FedEx Operational Delay Mean?

It is the postponement in the delivery of goods. The cause of this is usually a force majeure problem that the company cannot handle immediately.

And of course, the person responsible for this problem is the delivery company. It will find a way to process and ship your order as soon as possible.

Some common causes of this situation:

  • Weather conditions: It can be rain, fog, or extreme weather events like snow storms or hurricanes. And FedEx will postpone the order if bad weather interferes with the delivery system.
  • Problem with delivery system: The package deliveries may fall into the delayed situation if the delivery systems are not functioning properly.
  • Traffic issues: Congestion on the roads lead to a company’s premises and issues. Apart from traffic jams, the issues with loading and unloading packages at its facilities are also two culprits of the delay. 
  • Incorrect information: This might be as easy as a driver traveling to the incorrect location due to an outdated address in the system. Another possibility is inaccurate flight information causing a delayed airplane.
  • Customer error: Customer faults could be to blame for the postponement. This can include packages that are too big or heavy for the system, wrong addresses, or improper instructions.
  • Human resource issues: This can range from a driver failing to show up for work to a critical employee taking unplanned leave.
fedex Human resource issues

What To Do When You Receive The Operational Delay Tracking Update?

Unless your package is slightly perishable or has a time limit, you shouldn’t be concerned about the operational delay FedEx. This is one of the top firms supplying logistic services, and the corporation always does its best to prevent these circumstances.

Operational hiccups at FedEx are typically fixed in a few days, and after that your box should begin to be shipped to its destination. Although it’s normal to worry about postponed delivery, you shouldn’t let it get to you because the problem will be fixed soon.

Check out these steps to track your package:

  • Look at the tracking details if you notice an announcement in your tracking information to determine the cause.
  • Call the Customer Service at (800) 463-3339 for more specifics. They might be able to provide you with more information about the reason for the delay.
  • Additionally, try calling the FedEx depot if your package has arrived there.

How Long Does Operational Delay Last FedEx?

An operational postponement at FedEx should typically last only 3 to 5 days. The delivery service makes every effort to resolve any hiccups affecting the cargo delivery. So, you will soon see the goods back on their delivery journey.

Though this case is rare, some customers had this announcement in their shipments of more than ten days. If you are in the same boat, contact their customer service at once.


Where Can You See Operational Delay FedEx?

Certainly, not everyone’s order includes this tag or announcement. This phrase will appear on your tracking details if your package is delayed due to an issue. Along with the time and date of the update, you’ll also see the name of the facility where the package is stuck.

Can I Get The Refund For Not Receiving My Package?


FedEx is solely responsible for any operational delays. Hence it will always pay the price. Customers will never take responsibility. If there were a time guarantee on the shipping, the buyer would be qualified for a refund.

You can ask for a refund if you can’t get your delivery within the determined time frame.

Is My Package Safe In The Delayed Time?


FedEx always prioritizes the security of packages, so even if there is an operational hiccup, your delivery is still secure. It provides the highest level of security for items still in their custody. A delay in operations has no bearing on the security of your delivery. 

The security of your package has not been jeopardized due to this situation. It is delivered via the Ground or Express service.

Who Takes Responsibility For This Delay?

A FedEx operating delay is never the shipper’s fault. It is always the result of a technical or administrative error, for which it bears full responsibility.

Despite this, operational delays shouldn’t be assumed to be on purpose. As FedEx goes to great lengths to ensure that they are handled as soon as possible.


That’s all for the question of what a FedEx operational delay means. You also do not need to worry too much because the problem will be solved quickly in 3 to 5 days and up to 10 days in rare cases.

Please check the order status on your app to track the progress. In an emergency, you can contact Customer Care for assistance.

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* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

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