Costco Mattress Return Policy 2024 – All Facts About Returnin

By Phillip Adcock
Last updated: Apr 14, 2023
Costco Mattress Return Policy

If you’ve ever shopped at Costco, then you know that they have some of the best deals around. One of their most popular items is their beds. They sell them for a great price and include an easy Costco mattress return policy.

If you want to learn more about this special service at Costco, continue reading this article to learn more!

Costco Mattress Return Policy 2024

You know you’re going to get a good sleep on your new mattress, but it’s always nice when there are no hassles involved.

As of Costco return policy 2024, they accept returns on mattresses. And as they have a strong customer satisfaction guarantee and the best prices around – you can’t go wrong. Feel free to send back your purchased bed to this mart if anything bothers you about the quality or the style.

All mattresses at Costco will be refundable with or without a receipt. If this sounds interesting and you want some other news about returns policies, then keep reading below for information.

How Can You Describe Costco’s Mattress Return Policy? 

When it comes to returning policy, Costco is the store with the easiest rules. 

Beds can be sent back anytime, provided that you’re not satisfied with your new bed (because of the size or comfort). All it takes is a trip back to Costco and filling out some paperwork! 

Bring along an old membership card that’s still active as well as the mattress itself – they’ll take care of everything else for you.

It may be difficult for you to transport the bed to Costco alone, so it is a great idea to ask for the local’s warehouse help. They will set up an appointment and assist you in bringing the mattress to Costco for a Costco mattress return.

If My Mattress Is Opened, Can I Return It To Costco?

If you buy a mattress at IKEA or Walmart, you will have to follow their strict guidelines on sending back purchased things. However, you can still return an opened mattress at Costco without issue.

Costco understands that customers need time to experience the products, so they don’t have many chances at the store. For that reason, Costco accepts these situations with open arms. It depends on you, the lovely clients, to clean the cushion thoroughly before giving it back to Costco to show some kindness.

Return Costco Mattress

What Is The Minimum Deadline To Return A Mattress To Costco?

At IKEA or Walmart, you need to send back a cushion within nine months after purchasing to make a valid return; Costco does not police such deadlines.

At Costco, as long as your cushion is in great condition according to Costco’s standard, there will be no time limitation on when you must send back the goods before.

However, there will always be exceptions. If your mattress has signs of frequent use, the employee might say no to you. You will have to wait for the manager to get the approval, whether they accept your return request or not. 

For a mattress with soapy or foamy features, it may take longer for you to realize they won’t work. Well then, Costco’s unlimited return time will make it easy for you to send back the bed later on in the condition that you keep it tidy and clean.

Will Costco Refund For Your Return Mattress?

You can rest assured that Costco will refund you as quickly and efficiently.

If you send back a cushion to a Costco store, there is minimal likelihood of delays in processing your return for credit or cash-on-hand equivalent value, which members may use only.

In the case of online, here’s something you need to remember about the refunding process. Cushions and other items can be sent back for a refund in the form of cash or store credit, but there are some requirements before you’re ready.

Your request must first go through our warehouse, where they will process it according to their specific timelines – this could take up to 30 days! Once approved by management, we’ll issue your money back once that happens.

Can I Return A Costco Mattress Through A Website? 

One of the easiest ways to send back a cushion is on Costco’s website. You can easily process any unused and unsatisfactory product returns on through their Orders & Returns portal. You will be asked to provide your shipping information to get a tag and an estimated schedule of Costco pickup.

Costco will notify you beforehand with an email to schedule the shipping for large items, specifically your mattress. You will receive your refund soon without paying any additional fee.

If I Lost My Receipt, Can I Return My Mattress To Costco? 

Putting back any Costco products without a receipt is fine and acceptable in this store. The only thing you need to bring is your Costco membership card. The account will be based on the member card to refund money back on items taken out-of-store purchases.

When you send back the cushion, make sure to include all of the accessories in the package. Don’t worry about the outside packaging as they can replace that in no time.

Can I Ask Someone To Return Your Mattress To Costco For Me? 

The answer to this question is a no. Costco will only accept the request from you or a person who is listed as relatives on your membership card, and the original purchaser is also coming back with it themselves (or got their friend)

There is one exception on the other hand. If someone purchased a mattress but donated it instead of sending it back, in which case, either party may take advantage of Costco’s generous refund policy!


Costco return policy and customer service are some of the reasons we’re such big fans. We know that for many people, buying a cushion can be an intimidating process. Between all the different sizes and types to consider, it might feel like you need a degree in sleep science to make your selection! 

Luckily at Costco, there are no hassles when it comes time to return or exchange any mattresses purchased from us. Feel free to send back your mattress to Costco with ease!

* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

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