Best Buy Return Policy Headphones in 2024

By Phillip Adcock
Last updated: Apr 14, 2023
Best Buy Return Policy Headphones

In the age of music streaming, the demand for headphones is ever-increasing. When buying a headset online or in-store, it is extremely important to know if they are returnable or not. Headphones are expensive, and there is no reason to make a bad purchase.

Best Buy is a leading retailer of electronic devices, computers, and entertainment products. They are famous for their product quality and customer service, making them a go-to retailer for electronics purchases.

Best Buy Headphone Return Policy in 2024

Best Buy’s regulation is notably liberal, allowing customers the option of returning headphones bought from their company’s physical and online stores. Customers now have 15 days to give back any merchandise for a full refund. 

You’ll have to get all items back in their original packaging and provide the same accessories you initially received with the purchase. 

What Model Or Brand Can You Give Back To Best Buy?

Best Buy gives buyers the option to give back various types of headsets for exchange, refund, or replacement, whether it is sleepbuds, In-ear, or even True Wireless Earbuds, as long as you want (and of course, it’s eligible).

The same goes for brands; they have no restrictions on which brands of headphones you can give back; any brands are acceptable as long as you purchase them from their store, including Apple, Sony, Anker, Bose, Samsung, Beats by Dr Dre, and Skullcandy.

What If You Lost Your Receipt?

Luckily, if you lost your receipt, you could still enjoy their policy. 

You need to bring something that can reasonably identify the purchase, like a credit card, or packaging slips (remember to provide your ID for them to check if your identification matches the original purchase).

Can You Give Your Used Headphones Back To Best Buy?

Used Headphones Back To Best Buy

Yes, the retailer allows you to give back any used ear gear. Simply bring them back, whether it’s been a few days or even weeks from when you bought them.

Additionally, the company has refurbished products that you can purchase much cheaper than their brand-new counterparts. All of them are used.

Can You Give Your Open Box Device Back?

You open the box and then realize you bought the wrong colors or sizes? Don’t worry; the company still accepts if you want to give them back. The condition is that you must purchase and give them back at the US stores only and make sure the devices are still intact.

Can You Get An Exchange For The Device You Bought?

Yes, it is also acceptable if you want to change the purchased product to a new model or different color. The new color or model you request may come at a higher price than the original one. Best Buy gives you the freedom to try out your device whenever the mood hits you: no questions asked. Simply bring them back within 15 days if they don’t meet any of your requirements.


They will give you a full refund or exchange them for a different set without charging you more than the difference in price between those two devices. Conversely, if the model you want to exchange is cheaper, you will receive the price difference.

You need to note that the returned devices have to come with original accessories and packaging and pass inspection before getting exchanged.  

Are There Any Fees You Need To Pay?

You don’t need to pay a restocking fee as other retailers require. The only stipulation is that you need to bring the device back within 15 days to get a full refund. 

Another point to note, make sure the packaging, the accessories that came with the product, and even the product itself are intact!

Can Best Buy Turn Down Your Request?

Yes, the company will turn down your request if you don’t meet the company’s policy standards. 

For example, headsets are eligible for a return if they are not damaged and have all their accessories. If they do not meet these criteria, your requests may be denied.

Additionally, if customers make more than one request for the same device in a short period, the company may either put your requests on hold for further review or completely deny them. 

If you would like to learn more about this retailer’s decision-making process when dealing with this situation, you can find and read them on their website.

Call customer service and ask them for assistance before bringing your product to the store for a quick solution.


As you can see, Best Buy’s return policy is very lenient; it is specially designed for the customers in order to protect them and provide them with a flexible and hassle-free policy. 

However, it’s not uncommon for them to deny returns on certain items, especially electronics. 

We hope this article helped you understand their regulations and whether or not you can give your devices back. If you have any further questions, please leave a comment below.

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* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

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