Amazon Music Not Working – How To Solve This Problem

By Phillip Adcock
Last updated: Apr 14, 2023
Amazon Music Not Working

Good music is an excellent tool to help you destress, relax, and let go of the stresses of a long day after working out, cooking, or catching up with friends. It can fill any dead air moments in your day by playing in the background while you’re doing something else. But sometimes, you may find Amazon Music Not Working, so what exactly is happening?

Amazon Music Not Working – What Is Happening?

Music is a magical force. You may use it to fill quiet, fill your mind with great thoughts, and even make you cry or bring tears of pleasure at times. Playing music is the finest method to get oneself in the mood for any event, whether a major presentation or a casual weekend.

However, nothing is more unpleasant than listening to music and discovering, that the Amazon music app not working. It might play music at random, glitch, or, worst-case scenario, stop operating entirely.

If you’re using the Amazon Music app on your phone or laptop and are having difficulties streaming music from the platform, take note: we’ve included all of the simplest solutions I’ve discovered to repair frequent Amazon Music issues!

Why Is Amazon Music Not Working In 2024?

If your Amazon Music isn’t behaving as it should be in 2024, here are a few quick fixes for you to try fixing Amazon music won’t play.

1. Check Your Internet Connection

If troubleshooting has taught us anything, the quickest solutions to issues frequently are the simplest ones. For example, while it can be difficult and time-consuming, it’s conceivable that you’re having trouble with your Amazon Music account because your device isn’t connected to the internet in some manner.

One way to check whether or not your device is using data when listening to Amazon Music is to look in the device’s settings. To get to the settings, open up the app and scroll through until you see an option that lists several options. From there, tap on “Settings” so you can access all things related to connecting your device with Amazon Music.

If editing your network settings hasn’t helped, and for whatever reason, you need instant access to music despite trying to reconnect to the internet, check out the next way.

2. Check Your Internet Speed

Ever tried to stream music on an app like Amazon Music and failed? It is time to check your internet connection speed to make sure it’s capable of streaming music properly.

According to Amazon Music, they recommend you have an internet connection of 10-20 Mbps to stream their music without any problems whatsoever.

If you’re connected via WiFi, you’ll want to make sure it’s speedy enough to handle streaming without dropping or buffering at any point during your music listening. At home, you can check this using tools like Speedtest by Ookla. 

It would be best to aim for at least a ten megabits per second download speed and about two megabits per second upload using a wired connection. 

3. Restart The Amazon Music App

Restart Amazon Music App

Do you have a problem with the Amazon Music app? We can assist! Simply restarting the program on your phone or tablet will get rid of bugs and properly renew this fantastic offering!

First, Shut off the app altogether. Reopen it and check to see if it works again. If this is not the case, restart your phone (or switch to another app like Settings or Phone and let your phone sit with the Amazon Music app open in the background while you use another app).

Return to the Amazon Music app after a few seconds. If the issue persists, uninstall and reinstall the Amazon Music app. 

4. Restart Your Smartphone Or Tablet

If your Amazon Music app isn’t working, you should try restarting the device you’re using to listen to music. This will not only refresh your smartphone, but it should also guarantee that your app runs properly. Before shutting off your smartphone or tablet, close any open apps before restarting the device.

To restore all running apps, skip 1 minute and switch on your smartphone properly. This might include unfinished downloads or maintenance upgrades for the programs in question.

5. Clear Your Amazon Music App’s Cache

Although the cache problem may appear to be a technical issue that will take some time to resolve, it is not! All you have to do now is erase your app cache, and everything should be back to normal. 

If you’re an Android user, open the “Settings” app on your smartphone, navigate the Amazon Music settings, pick ‘Storage,’ and then tap ‘Clear Cache.’ Save your modifications and clear the cache one more time. 

Apple users may easily deactivate the Amazon Music app when a certain amount of time has passed (something around a minute). When you’ve completed your second round of cache clearing, reinstall the program. That should do the trick!


Why Does Amazon Music Keep Stopping?

Those who are experiencing issues with your Amazon Music app, it can do with a corrupt cache file. To fix this, follow our instructions above.

Why Does My Amazon Music Stop After One Song?

Some of the most common reasons are System error, network not being strong enough, or repeat mode.

Why Is Amazon Music Offline?

You haven’t used the app lately; when were you last online? Amazon Music App occasionally playlists the tracks it detects that haven’t been listened to for a while.


Amazon Music Streaming is one of the most frequently used features. However, sometimes you can experience the feeling that Amazon Music Not Working, which is not too difficult to handle. Try following the steps above, like checking the internet, and restarting apps and devices for a smoother experience.

For more information about Amazon, you can read our articles on What Is Amazon Digital Services, Commercials Amazon Prime and How Do I Know If I Have Amazon Prime.

* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

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