Can You Return TJ Maxx To Marshalls – Understand Return Policies.

By Phillip Adcock
Last updated: May 15, 2023
Can You Return TJ Maxx To Marshalls

T.J. Maxx, Marshalls, and HomeGoods are part of the TJX Companies family. Many people mistakenly believe that all three stores have similar return policies and can be returned to any store in the chain. However, the reality is not so. So, does TJ Maxx take Marshalls returns? Here we have the answer for you.

Can You Return TJ Maxx to Marshalls?

The answer is no.

When a buyer purchases an item from T.J. Maxx, they have 30 days to return it as long as they have the receipt. Due to this policy, if someone purchased the identical item at Marshalls or HomeGoods, they will not be accepted for return at other locations other than the ones purchased (Marshalls).

Customers will receive a refund or an exchange for the bought item(s). The amount refunded or credited is determined by the original payment type. Customers who purchased with a check, for example, will have to wait ten days for the refund to be processed from the point of issuance.

You can return an item for the purchase price if you have a gift receipt. Because this policy is so generous, you will not be able to receive cashback into your account but rather a goods credit.

Can I Return an Item Without a Receipt at T.J. Maxx?

Return Items To TJMaxx With No Invoice

To return an item, T.J. Maxx does not require a receipt. However, they do not reimburse consumers whose receipts are lost or damaged in “TJ Maxx return without tag“. 

Instead, the company will offer customers a sale equivalent to the item’s current price based on how much they originally purchased it.

You may use the T.J. Maxx gift card you were given to mail to yourself at all other locations, including Marshalls, Sierra Trading Post, and Homegoods

At the start of the exchange transaction, you will be requested a valid identity document (I.D. card). Then, while utilizing your product credit, you’ll have to establish your identity again.

Can You Return Used or Damaged Items to T.J. Maxx? 

T.J. Maxx is a fantastic store because if you are not pleased with your purchase, you may return it without issue as long as it has never been used and is still in its original condition.

As for TJ Maxx return policy broken items, the ones that have been opened or used cannot be returned. If an item is damaged during shipment, T.J. Maxx will replace it for free. When you first open it, T.J. Maxx customer care can issue a refund if you realize the item is damaged.

What Is the T.J. Maxx Return Policy for Items Purchased Online?

Return Items To TJMaxx With No Invoice

Suppose you want to return an item you recently purchased online at, Good News! The return label is already there to use when returning your product. 

Include the receipt and get your packing slip or shipping confirmation email from either inbox if you haven’t already. You should also prepare a delivery confirmation email to expedite the verification procedure.

While exchanges are permitted in T.J. Maxx stores, the cost of return postage will be deducted from your refund. There is also an in-store return and exchange option at shop branches, which saves you money on shipping.

If you paid using a gift card, TJ Maxx would deliver your refund in the form of a merchandise credit. However, in case you paid for part of your item with a gift card and part with a standard credit card, we will reimburse the portion spent with the latter.

Are There Any Exceptions to the T.J. Maxx Return Policy?

T.J. Maxx has a strict return policy. Unused items can be returned up to 30 days after the purchase date. Of course, there will be exceptions to the return policy, but they will normally be explicitly stated before shipment so that no one takes advantage of it.

However, we advise and encourage you to return every item in its original packaging. Many customers have claimed that even if an item has been cleaned, TJMaxx will accept a return even if it is in pristine condition.

Swimwear and lingerie may be refused if the tags are not removed. Furthermore, because certain apparel might cost more than $1000, purses and special occasion dresses are not returnable. Customers will not be allowed to return or refund beauty items unless they are unopened, tamper-proof, or have their seals intact.

How Long Do You Have To Wait To Get A Refund?

T.J. Maxx makes it simple to return things with no difficulty. In-store returns are returned instantly, while mail-in returns are refunded within ten business days. And if it doesn’t appear, call customer support, who will handle it for you!

Although T.J. Maxx does its best to make shopping joyful for everyone, folks occasionally take advantage of their liberal return policy. As a result, the corporation imposes various restrictions on things worth more than $1,000 or specific solder parts. 

Furthermore, they will restrict the number of transactions per individual within one hour. You should only return anything if you need it.


TJX Companies, the parent company of T.J. Maxx and Marshalls, owns both stores. But when it comes to returning TJ Maxx to Marshalls, then no, you can only return the item to the chain store where you purchased it. 

Both businesses accept returns within many days of purchase. However, if your return does not meet the company’s return requirements, it may be denied at the store manager’s discretion.

To learn more about TJ Maxx you can also read our articles on TJ Maxx Return Without Receipt and When Does TJ Maxx Restock.

* Disclaimer: We do not buy, sell or provide service, we only share with you our trusted sources, and experience. In case of any changes in the products or services of the companies, all the information below is supposed to change at any time.

Phillip Adcock is the founder and Managing Director of the research agency Shopping Behaviour Xplained (SBXL), a shopping research organization using psychological consumer insight to explain and help consumers answer their questions about stores and services.

1 Comment
  1. Minh Amyotte

    Everything is very open with a clear description of the challenges. It was truly informative. Your website is extremely helpful. Thank you for sharing!

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